Frequently Asked Questions | Palm Tree Party Rentals

Frequently Asked Questions

Q.Does the price include set up and delivery?
A.Delivery fees will be calculated at time of check out. Standard delivery fee is $20 which covers the first 5 miles from Pinyon Pine Drive, in Ladson, SC. Greater than 5 miles from our location in Ladson will be $2/mile from the 6th on. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, we travel to most cities in South Carolina. If you do not see your city in the drop down menu when placing an order, please give us a call. We are happy to help with any questions regarding travel - 843-925-6494
Q.Does the standard 6 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time to play.
Q.When do you set up?
A.We will call you the day before your order to confirm a delivery & pick up window, and to make sure someone will be at the party location. That time frame depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 6 hours in advance.
Q.What about parks? Do parks have electricity?
A.The customer is responsible for locating the best power source when hosting an event at a park. There must be a dedicated outlet within 100'. You can always rent a generator from us if available.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.The 20% deposit required to reserve your order is NON-REFUNDABLE. However, it is transferable to a new order for up to 1 year from the Original Event date.
Q.What if it rains?
A.If the weather turns bad, there is no fee to cancel or reschedule as long as you inform us at least 4 hours prior to set up (we will call you with a delivery window the day before). The deposit amount will be saved as transferable credit, which can be used within 1 year from the original event date. Once we have set up, we require full payment regardless of use as we have to pay our employees for their hard work. NOTE: Unless the weather is so bad as to risk our equipment and your safety, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 20 MPH, jumps become unsafe regardless of our tie down methods. If you are concerned, please call our office.
Q.Do you require a deposit?
A.Yes all orders require a Credit Card deposit, which is 20% of the total order. Please note your rental is not reserved in our system until the 20% deposit is received.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.How big are the jumps?
A.Our sizes vary. Please view each inflatable individually for unique sizes. The set up area, actual dimensions, outlets needed, and age group are all included under each inflatable description.
Q.Can we see a copy of your contract and safety rules?
A.Yes! There is a link in your receipt once you've ordered. If you are requesting to see the contract/rules before booking, just call the office! We are happy to help 843-925-6494
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Note: All jumps must be staked or tied down to something. If you have synthetic turf or concrete for your set up area, please let us know. we will need to tie the jump to something very sturdy / provide sandbags for concrete surfaces. Please call if you have questions 843-925-6494.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Palm Tree Party Rentals cleans and disinfects after every rental.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Marks/scratches/tears may occur in high traffic areas over a period of time. If you notice this during your rental, please alert us immediately so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. wearing shoes on the rental, allowing sharp objects, damage from silly string, etc.) you will be responsible for all damages up to and including replacement of the unit/blower, etc., Unless you have purchased the damage waiver which will waive you from Accidental damage. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: (843) 925-6494

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